Kedaulatan Privasi

Kami mematuhi standard global tertinggi. Sama ada anda penduduk Kesatuan Eropah (GDPR), California (CCPA), atau Indonesia (OJK/PDP), data anda dirawat dengan perlindungan tentera yang sama.

Kami menggunakan Microsoft Clarity untuk memahami bagaimana anda menggunakan laman web kami dengan lebih baik. Clarity menangkap bagaimana anda berinteraksi dengan laman web kami menggunakan main balik sesi dan peta haba. Maklumat ini membantu kami meningkatkan pengalaman pengguna dan mengenal pasti titik gesekan teknikal. Data diproses mengikut Pernyataan Privasi Microsoft.

Kami hanya mengumpulkan apa yang diperlukan untuk ekspedisi tanpa halangan: pengesahan identiti untuk manifesto laut, keperluan diet/perubatan untuk keselamatan di atas kapal, dan orkestrasi pembayaran untuk sewa yang selamat.

Data anda dienkripsi semasa rehat dan dalam perjalanan menggunakan protokol industri terkemuka. Infrastruktur kami diaudit untuk standard keselamatan 'Hegemoni Universal', memastikan tiada akses tanpa kebenaran.

Anda mengekalkan kedaulatan mutlak ke atas data anda. Anda mempunyai hak untuk meminta akses, pembetulan, atau pemadaman lengkap ('Hak Dilupakan') dari daftar global kami pada bila-bila masa.

To request deletion of the personal data we hold about you — including data collected through WhatsApp — please follow the instructions at https://www.komodoexplorer.com/data-deletion.html. You may also contact us directly using the details in the Privacy Contact section below.

Dengan persetujuan anda, kami berkongsi pengecam tertentu — e-mel dan/atau nombor telefon anda, yang telah dicincang secara tidak boleh berbalik (SHA-256) — dengan Google dan Meta semata-mata untuk mengukur keberkesanan pengiklanan kami (pengukuran penukaran), bersama-sama pengecam iklan teknikal seperti GCLID dan fbclid. Ini dilakukan hanya atas dasar persetujuan anda di bawah Undang-Undang Perlindungan Data Peribadi Indonesia (UU No. 27 of 2022) dan peraturan GDPR yang berkenaan. Anda boleh menarik balik persetujuan anda pada bila-bila masa melalui sepanduk privasi; penarikan balik itu berkuat kuasa bagi masa hadapan dan tidak menjejaskan perkhidmatan, ketersediaan, atau harga kami. Jika anda menolak, kami tidak berkongsi e-mel atau nombor telefon anda dengan Google atau Meta.

Sistem perniagaan dalaman kami bersambung kepada Perkhidmatan Google API — Google Ads, Google Analytics, Google Search Console, serta Google Drive/Google Sheets — melalui kebenaran OAuth yang selamat, yang diberikan oleh akaun Google milik syarikat kami sendiri. Data yang diakses: statistik kempen pengiklanan, laporan analitik laman web secara agregat, data prestasi carian, dan hamparan operasi (seperti jadual kapal) milik akaun syarikat kami. Kami tidak mengakses, mengumpul, atau menyimpan data akaun Google pelawat laman web mahupun pelanggan. Penggunaan data: maklumat ini digunakan semata-mata untuk mengendalikan, mengukur, dan menambah baik perkhidmatan serta kempen pengiklanan kami sendiri, dan bukan untuk sebarang tujuan lain. Penyimpanan dan perlindungan: kelayakan OAuth disimpan pada bahagian pelayan dalam konfigurasi berakses terhad, dihantar hanya melalui sambungan tersulit (TLS), dan tidak sekali-kali didedahkan dalam kod bahagian klien; akses terhad kepada pentadbir yang diberi kuasa sahaja. Perkongsian: kami tidak menjual, menyewakan, atau memindahkan data pengguna Google kepada pihak ketiga. Penggunaan maklumat yang kami terima daripada Google API mematuhi Google API Services User Data Policy (Dasar Data Pengguna Perkhidmatan Google API), termasuk keperluan Limited Use (Penggunaan Terhad) di dalamnya (developers.google.com/terms/api-services-user-data-policy). Anda boleh membatalkan akses ini pada bila-bila masa melalui tetapan kebenaran Akaun Google anda (myaccount.google.com/permissions) atau dengan menghubungi info@komodoexplorer.com.

To operate our booking, communication, and payment services, we share limited personal data with the following third-party service providers, each for a specific purpose. Meta Platforms, Inc. operates the WhatsApp Business Cloud API channel you use when you message us on WhatsApp, and processes advertising identifiers (hashed email/phone, click identifiers) for ad conversion measurement described in Section 6. Cerebras Systems, Inc. (United States), an AI inference provider, may process WhatsApp message text to help our team draft or route a reply — see the Automated Processing and AI Assistance section below. Xendit (PT Xendit, Indonesia) and PayPal process your email address as part of creating and completing a payment for your booking. Brevo (formerly Sendinblue) sends transactional emails on our behalf, such as booking confirmations and account-related notices, using your name and email address. Google LLC, in addition to the Google API access described in Section 7, also maintains an off-site backup of our operational database — which may include your booking and message records — for disaster-recovery purposes; see the Backups section below. Cloudflare, Inc. provides content delivery, DNS, and security infrastructure in front of our website and WhatsApp integration, handling encrypted network traffic without independently storing your personal data for its own purposes. We do not sell your personal data to any third party. We enter into these relationships on the basis of performing our contract with you, our legitimate interest in operating and securing our services, or your consent for advertising measurement as described in Section 6 — consistent with Indonesia's Personal Data Protection Law (UU No. 27 of 2022) and, for EEA visitors, the GDPR. Some of these providers are located outside Indonesia, including in the United States. Where we transfer personal data internationally, we rely on each service provider's own data-protection commitments and contractual safeguards.

When you contact us through WhatsApp, we receive and store your phone number, profile name, and the content of your messages through the WhatsApp Business Cloud API, operated by Meta Platforms, Inc. We use this data to respond to your inquiry, manage your booking, and provide customer service; your conversation may be mirrored into our internal customer-relationship system so our team can see conversation history when assisting you. We do not currently apply a fixed maximum retention period to WhatsApp conversation history — it is retained as part of our customer-service and booking records unless you ask us to delete it. You can ask us to delete the data we hold about your WhatsApp conversations at any time (see Data Deletion Requests above); doing so does not delete your own copy of the conversation on your device, or Meta's own copy, which is governed by Meta's policies and managed separately through WhatsApp.

Some of your messages to us may be processed by an AI inference provider, Cerebras Systems, Inc. (United States), to help our team understand your request and draft or route a reply more quickly — for example, when a message does not match our standard automated responses, or to prepare a first-touch welcome message. This automated processing helps prepare a response; it does not make any decision that produces legal effects or similarly significantly affects you, such as accepting or rejecting a booking or setting a price, without a human being involved. Automated drafts are intended to support — not replace — our customer-service team, and a human is involved in your booking and in any decision that affects your reservation or its price.

We maintain regular backups of our operational database — which can include booking details and WhatsApp conversation records — for disaster-recovery purposes. These backups are stored in an access-restricted Google Drive folder used by our company, and we keep a limited number of recent backups, automatically removing older ones.

If you have questions about this policy or how we handle your personal data, or wish to exercise any of the rights described above, please contact PT Komodo Explorer Indonesia at info@komodoexplorer.com, or by mail at Jl. Kerta Dalem Sari IV No.2, Desa/Kelurahan Sidakarya, Kec. Denpasar Selatan, Kota Denpasar, Provinsi Bali, Kode Pos: 80224 (PT Komodo Explorer Indonesia, NIB 1805260128363).